IMPORTANT: If you made a support request between Saturday, July 25th and Monday, July 27th at 11:00 am Pacific time, we sincerely apologize that due to a system outage none of those messages were recovered. As of 11:00 am Pacific time on Monday, the issue has been resolved. We ask that you please send us another message so we can resolve your issue or answer any questions you have. We appreciate your understanding!

If you've explored our Support Center and FAQs and you still can't find what you're looking for, we're here to help! We're available 10am to 6pm Pacific Standard Time Monday-Friday.

The best way to reach us is to email us at and we will reply as soon as possible. If you purchased through Amazon, please use the email .

If you'd like to speak directly to a Customer Support Representative, you can schedule a phone call at this link: 

You also have the option to call our voicemail phone number (855) 245-4283 and leave a message with us. We will return your call as soon as we're able. Again, to ensure that you'll be able to speak with someone directly, schedule a call here.

Please make sure to let us know your name, phone number, Gate Account ID, and the reason for your call so that we can best assist you.

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