Gate offers a 30-day money-back guarantee.
If you are not completely satisfied with your Gate Smart Lock, you can return it within 30 days of the purchase date for a full refund less the return shipping cost and a $10 restocking fee.*
To initiate a return or exchange, please contact firstname.lastname@example.org.
Important Note: To qualify for a refund, units must be shipped in a corrugated shipping box and returned in like-new and working condition in their original packaging with all accessories. Refunds are only issued once the returned unit is received and passes inspection by Gate.
*Return shipping fees will be calculated using USPS Ground and your estimated refund amount will be communicated to you after your return is initiated. For all authorized exchanges, a replacement smart lock will be sent upon receipt of the original unit.