Locking and unlocking your Gate Smart Lock

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  • Avatar
    Alex Skog

    One question I have is how do you remotely lock the door with Gate if you leave home and forget to lock it for example? Is there a way to lock and unlock from the app when no there is no knock or motion detected?

  • Avatar
    Fred Kramer

    I'm with Alex - is there really no way to lock the door if you know it's open unless there's motion outside? 

     

  • Avatar
    Alex

    The feature to remotely lock and unlock on demand is desperately needed. In addition, the "live view" feature is a must as well. Hope there'll be an OTA update soon!

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    Duke

    Wow. I am looking for the same thing. It seems like such an obvious requirement for this kind of lock yet the feature is missing.

    I would also like to see a proximity unlock too so it would unlock as you walk up to the door.

  • Avatar
    Dave Holmes

    Yeah, really.. This should be a standard feature to be able to lock/unlock it remotely if someone forgets to lock it and leaves.

  • Avatar
    Duke

    At the very least there should be a time to lock feature, but both would be nice.

  • Avatar
    seth mobley

    How is the most obvious feature not implemented on roll out? Plus is anyone else having trouble locking from the keypad?

  • Avatar
    Ken Petschauer

    HOLY COW

    I waited how long on this indiegogo project and finally get it installed - seems to be owrking but I cant believe there is no lock/unlock button....

    Needs motion really?

    When will this be implemented?

    Also need a way for the door to autolock if it is left open past a certain hour at night or other times...

     

    UGH!!!

     

  • Avatar
    Dave Holmes

    Right now I am just trying to get a working Gate...

  • Avatar
    Shekhar Reddy

    Gate Labs Customer Support

    1) How to unlock and lock remotely if there is no motion dection.

    2) Getting "Jamed" message on lock/unlock button in the app.

    3) Locking and unlocking never worked with lock button or with the keyback on hardware or from the app.

    Getting some noice when pressed "lock" button, but its not working.

    4) No live streaming, getting this message "Video feed will be available when there is activity at the door.

    5) I am just getting a notification on my device on clicking "call" button on the lock , Again I have to select that notification to see the Video feed, this is really not smart. I was expecting similar to a phone call when I click on "call" button. Tracking will be difficult if we get only notification when some one clicks "call" button.

    I understand its in Beta program, but giving this kind of product to users is not happy. I was waited more than a year, finally not happy with this.

    Device is not detecting my 5GHz internet channel, any changes required on Router ?

    Thanks

    Shekhar

  • Avatar
    Dave Holmes

    Shekhar,

     

    Did you orient your lock in the app? You have to change it to determine which side the lock is on. 

  • Avatar
    Shekhar Reddy

    Yes, I did. But how does it matter for normal operation. Which issue will be resolved from my list by the orient?

  • Avatar
    seth mobley

    Shekhar, make sure the dead bolt is retracted when you install. That was a problem I ran into as well. Once I reinstalled this way it no longer jammed.

  • Avatar
    Shekhar Reddy

    seth mobley, Thank you, I will try that.

  • Avatar
    RICK HUSONG

    Two very obvious functions that are necessary and need to be updated immediately. 1. Remote lock without motion activity at door. (this is basic smart lock stuff). 2. Adding user codes with out a mobil number required. My 9 year old does not have a mobil can he not use the lock? If these are not addressed in the next couple weeks I will be returning my lock. Pretty disappointed.

  • Avatar
    Brent Colquitt

    I agree. My current smart lock has a setting to auto lock after 1 minute. I was looked no at the August lock and it has all the features without the camera. I just got my gate, but it was pretty expensive, and if these simple program changes are not made in a few weeks I will be returning.
    I was so excited to get it and install, but now I going wait and not waste my time until these fixes are made. I can’t lock it remotely until someone comes to my door? Not sure how they went to market without being able to lock or unlock remotely?
    Too early to market? Plus I had to wait over 2 weeks for delivery. Not too impressed

  • Avatar
    Robbie Frazer

    Same! So many missing features on this lock. The video has lots of interference, sound is pretty terrible, and if I leave my house and forget to press the lock button I can't lock it from the app? Wtf!

  • Avatar
    Elizabeth De Saussure

    Oh wow, MASSIVE on not being able to remotely lock without motion...(or even unlock without motion, since if I know someone will be over there in a few minutes I would have to keep my phone ready and hope my internet connection is strong at the time)...any word on how quickly this can be fixed?? If someone leaves the door unlocked it is scary to think we’re completely helpless to lock it, which is a major point to a smart lock for us...

  • Avatar
    Mark Paul Kust

    I'll admit that I was shocked (no exaggeration... literally, I was shocked) that there is no remote lock/unlock feature without motion at the door. I can just see how this would play out... 

    "Oh no, I forgot to lock the door (as I can see from the app...). But, I can't lock it remotely. I know, I'll call the neighbor and have her go to the door so that the Gate detects motion, so I can lock it from the app! Oh, I guess I could just ask her to use the key that I gave her, which kind of sounds like a non-smart lock way of doing things..."

    And not being able to assign a user code without a mobile number? So, my kids can't have codes, nor can my elderly Father-in-Law. I suppose I could just let them "borrow" my code, but doesn't that kind of defeat the purpose of individualized codes?

    So much promise, I'd be dismayed if these glitches don't get fixed. Good news (fingers crossed) is that these are software problems that *should* be relatively easy to fix. 

    In addition to these, I guess my requested feature (Alexa skill) is probably a distant possibility.

  • Avatar
    Ken Petschauer

    Alexa would be nice too...

    Gotta get with the times...

    Wish we would hear their plans...

  • Avatar
    Elizabeth De Saussure

    Heard today that they're planning on rolling this feature out in the next few weeks.

  • Avatar
    Brent Colquitt

    Which of the features are being added just in time before I return the be gate?
    All or just some?

  • Avatar
    seth mobley

    @Elizabeth, which features?

     

  • Avatar
    Duke

    Here is an email I received:

    We do realize that the remote locking feature is a crucial one which is why we do have an auto-lock feature on our road map that will lock the Gate for you in case you forgot to do so. This update will be automatically sent to your device via and over the air update.
    Thank you for your on-going patience.

    Regards,
    Uzma

    So it looks like it will be a timed lock feature. I don't like that the manual lock/unlock feature isn't even addressed. I hope it is part of the update 

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