WHAT IS GATE?
Gate is the world's first all-in-one, camera-equipped smart lock system that enables secure, unattended access to homes, commercial and rental properties...physically or remotely, from anywhere in the world.
HOW DOES GATE WORK?
Gate replaces the existing deadbolt lock on your door. From the Gate app on your smartphone, you can lock and unlock your door remotely. You can also enter unique key codes on the keypad to unlock the door. When there is activity outside your door Gate’s motion sensor is activated, and you’ll receive a notification on your phone. You can see real-time video of whoever is at the door and can communicate via two-way audio. On the Gate keypad is a call button that activates a mobile doorbell that will ring on your smartphone when someone presses the button. The Gate device is quick and easy to install, connects directly to your home Wi-Fi network, and sends real-time notifications to your smartphone or tablet. You can always stay connected to a 4G or Wi-Fi network while you are away. The free Gate App is available at the US App store for Apple and Android. Gate runs on a rechargeable lithium-ion battery that lasts about 2-3 months between charges, depending on the level of activity at your door.
HOW MUCH DOES THE GATE APP COST?
WHAT ARE THE PROPORTIONS OF THE GATE SMART LOCK?
Gate is about 3” in diameter and 1” thick and fits the most traditional deadbolt sized hole. See diagram below.
HOW IS GATE POWERED?
Gate operates wirelessly and is powered by a rechargeable lithium-ion battery.
CAN I LOCK AND UNLOCK THE GATE SMART LOCK WITHOUT POWER?
Yes. While your Gate battery charges you can use the lock as you would any other traditional deadbolt lock by turning the inside lock manually to lock and unlock. You can also lock and unlock the door with a physical key provided from the outside.
HOW LONG DOES IT TAKE THE BATTERY TO RECHARGE?
When connected to the charger, Gate will fully charge approximately 4-5 hours.
HOW WILL I KNOW WHEN THE BATTERY IN MY GATE IS LOW?
There are three ways to know when your battery is low.
- Gate will send a reminder notification to your phone letting you know that the battery is low.
- The Gate LED light on the battery plate will blink red when the battery is low.
- You can also check battery level in the app anytime.
ARE THERE ANY ADDITIONAL FEES ASSOCIATED WITH GATE?
When you purchase Gate, there are no additional charges or fees for the basic operation of the smart lock, including real-time streaming of video - audio events. We offer optional Cloud Video Storage Plans to save and gain access to videos captured by your Gate. Our Cloud Video Storage Plans are optional and cost just $4.99/month. Depending on where we are shipping and other factors, GATE orders may be subject to sales taxes, value-added tax (VAT) international shipping fees, and other import duties for units shipped outside of the U.S.
HOW CAN I OBTAIN HELP WITH THE SETUP AND INSTALLATION OF MY GATE?
Gate is designed for do-it-yourself installation and is very simple to install and set up. Please visit our “Help” page for further installation instructions and to learn how to download and set up the Gate App. Please contact us through our “Help” page if you need further assistance or submit your questions to our customer support team through Gate Customer Support Phone Number within the US: +1(855)-245-GATE.
CAN I STILL USE A KEY?
Yes! Gate provides three sets of physical keys with each unit.
IS THERE A WARRANTY FOR MY GATE?
Gate offers a limited warranty covering defects in material and workmanship under ordinary consumer use for a period of one (1) year from the date of original retail purchase. Here is the link to the warranty.
WHERE CAN I BUY GATE?
You can purchase Gate on the gate website
WILL GATE WORK ON MY DOOR?
Gate fits all standard exterior doors (1-3/4" thick) and all standard interior doors (1-1/2"thick) with industry standard deadbolt openings of 1-3/8 in. to 1-3/4 in.The Gate lock can be installed on your front door, side door, back door, garage side door - any door that uses a standard deadbolt lock. It can even be installed on some metal gates.
WHAT IF I HAVE A METAL GATE?
Gate can be installed on some iron/metal gates but, it is not compatible with many of them. You will need to test Gate on the demo block at the location of your iron gate to ensure you have a strong WiFi signal and can operate all of Gates features from that location. You may also need some customization from a professional installer to fit Gate on your iron gate.