If your phone has been lost or stolen, and you do not have a physical key to your lock, please do the following to regain access to your lock.
Download the Gate app to a friend’s compatible smartphone
- Log into your account
- Operate your lock from your friend's compatible smartphone.
When you have possession of your phone again (or a new phone), simply download the Gate app and select Sign In. You will have to validate your phone number .
Both iOS and Android provide tools to help locate your phone and in some cases disable it (depending on the security features you’ve enabled.)
Visit www.icloud.com, log in to your iCloud account, and select the “Find my iPhone” feature.
Visit https://www.google.com/android/devicemanager and log into your Google Account.
If your phone cannot be located, you’ll need to contact your cellular service carrier. If your phone cannot be retrieved you’ll need help from your carrier to get a replacement phone to regain access to your phone number.